Terms & Conditions

General terms of use for the website and ADTEC's online services.



1) Introduction

a.  These terms and conditions have been issued in accordance with Federal Act No. 1 for 2015 in respect of ADTEC. 

b.  These Terms and Conditions shall govern ADTEC Website (www.ADTEC.ae) and the Services provided under this website by ADTEC, "ADTEC " referred to as 'ADTEC Online Services'. 

c.  Natural as well as juridical persons are eligible to become "Customer" of the ADTEC Website under these Terms and Conditions. 

d.  In relation to the provision of Services and supply of Products by ADTEC Website, Customer of ADTEC Website shall observe and be bound by ADTEC Conditions applicable to each particular Service and/or Product which Conditions shall be deemed an inseparable part of these Terms and Conditions. 

e.  Customers shall be deemed to have accepted and agreed to be bound by these Terms and Conditions immediately upon clicking and using this website. However, when a Customer elects to transact on ADTEC Website for any of ADTEC Services or Products, that Customer shall be deemed to have agreed to be bound by the Terms & Conditions contained herein along with ADTEC terms & conditions applicable to that particular service. 

f.  This Introduction constitutes an integral part of these Terms & Conditions.


2) Definitions & Interpretations

In these Terms and Conditions, unless the context requires otherwise, the following word(s) and terms shall have the meanings attributed to them: 

a.  ADTEC Website: shall mean ADTEC owned website with the URL www.ADTEC.ae offering informational content and online transactions with ADTEC on products and services specified therein (hereinafter referred to as ADTEC Website) 

b.  ADTEC Website Services & Products: shall mean sale and/or rent of all Products and Services provided by ADTEC or any ADTEC products and services offered and allowed online business through ADTEC Website. 

c.  ADTEC  Website Registration Process: shall mean the process specified for registering customers to transact business through ADTEC  Website as amended by ADTEC from time to time. 

d.  ADTEC  Applicable Terms and Conditions: shall mean the relevant ADTEC Terms and Conditions particular to any Service or Product offered through ADTEC Website. 

e.  Customer: shall mean the ADTEC Website registered customer(s) 

f.  Application form: shall mean the form(s) made available on ADTEC Website for applying to the ADTEC service(s) or products. 

g.  User: shall mean any online visitor who visits ADTEC Website 

h.  Order Form: shall mean the Web pages accessible at the ADTEC Website containing details of services available for: 

  •   1) selection by and/or allotment to the Customers and,

  •   2) submission by the Customer as part of the process of application after the customer has made and verified the selection.

i.  Order Form Confirmation: shall mean the Web pages accessible at the Website marked with the references "Order Form Confirmation" containing a summary of the details of the Services and Products ordered and Charges payable. 

j.  Registration Form: shall mean the Web pages accessible at the Website marked with the reference "Registration Form" for the Customer to fill in Customer's personal, billing and delivery information and for the submission by the Customer for the completion of ADTEC Website Registration process, where applicable.


3) Disclaimer

While ADTEC uses reasonable efforts to include accurate and up-to-date information on this web site, ADTEC makes no warranties or representations as to its accuracy. ADTEC Website Service and Products are provided "as is" without any warranties or representations of any kind whether express or implied, arising by law or otherwise, including without limitation any implied warranty of merchantability or fitness for a particular purpose or non-infringement or any implied warranty arising out of course of performance, course of dealing or usage of trade.


4) Liability

a.  Notwithstanding any thing to the contrary in these Terms and Conditions, ADTEC shall have no liability for any direct, incidental, special or consequential damages or any loss of revenue or profits arising under or with respect to ADTEC Website and ADTEC Online Services, even if ADTEC has been advised of the possibility of such loss. If a Customer/User is not satisfied with any portion of ADTEC Website, Service or Products or any of these Terms & Conditions, that Customer's/User?s sole and exclusive remedy is to discontinue using ADTEC Website. 

b.  In particular ADTEC shall not be liable to any Customer(s) for any delay in providing or restoring ADTEC Website and related Services & Products nor for loss or damage(s) and /or any loss of data howsoever caused including without limitation, non-delivery, misuse or mis-delivery or of any interruption, suspension, or termination of service, or for the contents, accuracy or information or resource made available or received or transmitted through the ADTEC Website, Services & Products. 

5) Links to other websites 

ADTEC is not responsible for any linked sites posted in ADTEC Website. The linked sites are for Customer convenience only. Customer/User understands and acknowledges that any access to such sites is at Customer?s/User?s own risk. ADTEC does not control such sites, or the information contained therein. ADTEC is not liable for any loss or damage that the Customer may sustain as a result of any reliance or use of such sites or the information therein.


6) Payment Rules 


a.  Subject to ADTEC Applicable Terms and Conditions, ADTEC shall be entitled to debit the Customer's credit card account or recover by any other means any amount including any upfront payment due on any Service or Product offered through ADTEC Website. Customers are required to pay ADTEC all other charges as indicated in ADTEC Applicable Terms and Conditions or as otherwise determined by ADTEC. 

b.  ADTEC shall have the right to charge a reasonable fee for the processing of any personal data access request. All requests for access to or correction of personal data or information regarding policies and practices and types of personal data held should be in writing and be addressed to: customercare@ADTEC.ae 


7) Modification of Services 

ADTEC reserves the right to change and / or amend online services, Services and/or Products offered or delivered to the Customer from time to time. Furthermore ADTEC reserves the right to discontinue all or part of ADTEC Online Services, Services and Products without any prior notice.

8) Representation and Warranties

a.  Customer represents and warrants that:

  •   1)  where the Services or Products applied for involve only network subscription by using the Customer's own mobile telephone handset, that he is the sole and beneficial owner of the mobile telephone handset and has the absolute right, title and interest in that handset and that no other party has any interest therein.

  •   2)  all information provided by the Customer in the Application Form(s) are true and complete;

  •   3)  he/she is a UAE national or a UAE resident or a visitor aged 21 or above and a holder of a valid credit card, the details of which have been entered into the ADTEC Online Services Registration Confirmation Form. Customers aged 18 and above but under 21 must submit a parental or Guardian guarantee together with their Registration Confirmation Form.

  •   4)  Customer will indemnify ADTEC in full against all direct or indirect loss, damages, claims, demands, proceedings, costs and charges howsoever arising out of the Customer's breach of any representation, warranty or undertaking set out in these Terms and Conditions. The provisions of this Para shall survive termination of the ADTEC Website Terms& Conditions.

b.  Breach by Customer of any warranty or representation will entitle ADTEC to terminate all Services and Products to that Customer with immediate effect and claim any contractual and statutory damages for such breach. 


9) Change of Address 


Subject to ADTEC Applicable Terms & Conditions, Customers may change their address on line at any time. However the loss or delay of any mail/ correspondence which might have been dispatched prior to the change shall be at the sole risk and responsibility of the Customer.

10) Amendment

ADTEC reserves the right to change, amend or reproduce these Terms and Conditions or any document related to ADTEC Online Services, ADTEC Services and Products from time to time as it may deem fit. Any such change, amendment or reproduction shall immediately bind the   Customer from the date on which it is posted on ADTEC Website.

11) Customer's Responsibilities


a.  Subject to ADTEC Applicable Terms and Conditions, Customer shall protect the secrecy of the password assigned to him/her at all times and shall ensure that the same is not revealed or disclosed in any manner whatsoever to any person or persons whomsoever. Customer shall be fully and solely responsible for and shall bear all charges, losses, and damages arising from any use of his or her / user identification and/or password, howsoever arises. 

b.  Customer shall at all times use only his own ID password for accessing ADTEC Online Services. The Customer may change his/her password from time to time to ensure security. 

c.  Customer shall, when accessing any other network through the Service, comply with the rules appropriate for that network. 

d.  Subject to ADTEC Applicable Terms and Conditions and in consideration of ADTEC allowing the Customer access to ADTEC Website services, the Customer agrees:

  •   1)  not carry out or allow any intellectual property right(s) infringement(s) ;

  •   2)  not to use ADTEC Online Services Customer's access for any illegal, improper, obscene or defamatory purpose or any purpose which is prohibited by law, these Terms and Conditions or other ADTEC regulations;

  •   3)  not to publish, post, upload, distribute or disseminate any inappropriate, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information

  •   4)  not to upload materials, information or files that contain software or other material protected by intellectual property laws (or by rights of privacy)        unless customer owns or controls the rights thereto or have received all necessary consents to do the same;

  •   5)  not to upload materials, information or files that contain viruses, corrupted files, or any other similar software or programs that may damage the        operation of another's computer or property of another;

  •   6)  not to violate any code of conduct or other guidelines which may be applicable for any particular ADTEC Service;

  •   7)  not to use the ADTEC Services in any manner which could damage, disable, overburden, or impair any ADTEC Service or the network(s) connected to any ADTEC Services or interfere with any other party's use and enjoyment of any ADTEC Services or Products;

  •   8)  not to attempt to gain unauthorized access to any ADTEC Services, other accounts, computer systems or networks connected to any ADTEC services through hacking or any other means;

12) Control of Access Data 


ADTEC reserves the right to manage and control the access to computer systems and data stored in ADTEC Website.

13) Access Speed 


ADTEC does not guarantee any specific response time for ADTEC Website access to Internet.

14) Privacy Policy 


ADTEC is concerned about the privacy of the Customers and Users ADTEC Website. ADTEC Website Privacy Policy, which forms part of these Terms and Conditions, is available at this website. ADTEC may change its privacy policy from time to time which changes will be effective from the date they are posted on ADTEC Website.

15) Data Collection & Protection Policy


The collection, use, retention, disclosure, transfer, security and access of Personal Data will be in accordance with ADTEC Website Data Collection & Protection Policy and the applicable laws in the United Arab Emirates. ADTEC Website Data Collection & Protection Policy forms part of these Terms and Conditions. 

ADTEC Website policies and practices with respect to the collection, use, retention, disclosure, transfer, security and access of Personal Data will be in accordance with the ADTEC Website Privacy Policy, ADTEC Website Terms & Conditions and applicable UAE law(s).


Collection of Personal Data

It may be necessary for the Customer to provide ADTEC with her / his personal information ("Personal Data") when Customers apply to ADTECOnlineServices and/or continue to subscribe with ADTEC Online Services, a service and/or product. If Customer Personal Data is incomplete or incorrect, ADTEC may not be able to provide or continue to provide its Services to Customer. 

Customer agrees that her/his Personal Data provided to ADTEC may be used and retained by ADTEC and ADTEC may disclose and transfer (whether in UAE or abroad) to ADTEC agents, contractors, any telecommunications operators, any third party service providers, any third party collection agencies, any credit reference agencies, any security agencies, any credit providers, banks, financial institutions, ADTEC professional advisers, any other persons under a duty of confidentiality to ADTEC and any of ADTEC actual or proposed assignees or transferees of ADTEC rights with respect to ADTEC to use, disclosure, holding, processing, retaining or transferring such Personal Data for the purposes mentioned above. 


Information needed to execute the transactions you request

When ADTEC does require information from Customer, ADTEC will request Customer to submit this to ADTEC voluntarily. This information will help ADTEC  to get in touch with Customer and process her/his requests where applicable. The information can also be used for marketing or quality assurance purposes.

16) Intellectual Property, Copyrights and Trademarks


a.  The content of ADTEC Website is protected by copyright, trademark and other intellectual property rights as applicable. 

b.  Content (including, but not limited to, information, communications, software, images and sounds contained on or available through the ADTEC Website) is provided by ADTEC, its content providers and third parties. The intellectual property rights to or over the contents contained in ADTEC Website belong to ADTEC, its content providers and/or third parties. All rights are reserved. The contents of the Site cannot be copied, reproduced, modified, transferred, distributed, republished, downloaded, posted or transmitted in any form or by any means including but not limited to electronic, mechanical photocopying, printing or recording without the prior written permission of ADTEC. Customer/User agrees the material and content referred to above is for own personal use only and may not be used for commercial purposes. 

c.  Customer, by submitting any materials to ADTEC  via the ADTEC Website, via email or otherwise, irrevocably authorise ADTEC to copy, modify, distribute or create a derivative work from that content in any form. Customer warrants that the materials are fit for publication and agrees to indemnify ADTEC Website and ADTEC  for any claim or demand, suit or other action brought by any third party against ADTEC in relation to such materials. 


17) Governing Law & Jurisdiction


This terms and conditions are governed by the laws of the United Arab Emirates.Any disputes arising out of or in connection with this terms and conditions shall be resolved by the Courts of the United Arab Emirates.


Get News


Congrats! You’re subscribed

Find Us

Trust | Enable | Outlast


Phone: +971 2  4444098 

  • Facebook Clean
  • Twitter Clean
  • LinkedIn Clean
  • White Instagram Icon